FAQs

For a reliable and secure payment process, we use Shopify Payments powered by Shopify. Your transactions are protected, ensuring your peace of mind.

To apply a promo code, enter it in the "Discount Code" field during the checkout process. Make sure it is entered correctly before you complete your order, as it may not be possible to apply it after the transaction is finalized.

Absolutely! Once your order is dispatched, you will receive automated tracking information via email. This allows you to keep an eye on your order until it arrives at your location. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. Contact us at Support@Hapbox.shop. Please provide your email address and order number for quicker assistance.

To change or cancel an order, please contact Customer Service at Support@Hapbox.shop. We will strive to accommodate your request. Please note that cancellations may not be possible once the item has been shipped. For more details, please refer to our Refund and Return Policy.

If you experience delays or problems with receiving your order, please check with the carrier first to confirm the delivery address. Additionally, providing your phone number can help facilitate a claim with the carrier to locate your package, usually within a week.

Once your return is authorized, monitor the return tracking number. After the item is received at our facility, we will process your refund promptly within 2-3 business days.

For items that need assembly, instructions are provided in the product packaging. If you require further assistance, please get in touch with our customer service at Support@Hapbox.shop, and we can provide you with online instructions for your product.